Whitefish Animal Hospital

713 E 13th St
Whitefish, MT 59937

(406)862-3178

www.whitefishanimalhospital.com

Policies

 

Shaving double coated dogs:

We at the WAH Spa want to do what is in the best interest for your pooch. With that being said, we want to accommodate your needs as well. A double coated dog has a top later of guard hairs and a bottom layer of undercoat that have a specific purpose of protecting your dog from the elements. It regulates their body temperature keeping them cooler in hot weather and warmer in cold weather. Shaving a double coated dog is not recommended and does not prevent shedding. Should you choose to proceed, Whitefish Animal Hospital and the WAH Spa will not be held accountable for medical issues that arise from being shaved. Examples would be, but are not limited to sunburns, irritations, shyness, and coats that do not grow back properly, or at all.

 

Matted dogs:

Dogs with severely matted coats require extra attention. Mats can become tight and can damage and tear the skin, especially when wet, which provides a breeding ground for parasite infestations. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to the clippers having to cut through the matted hair. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, razor burn, self-inflicted irritations or abrasions, and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 6-8 weeks. There will be a $10 charge for every 15 minutes of dematting as it is extra time consuming and it wears grooming tools down faster. If your pet needs to be shaved or brushed to remove matting, we require your signature at registration acknowledging and agreeing to this procedure and any risk included.

 

NO SHOWS/CANCELLATIONS:

Please give us at least a 24 hour notice if you cannot make it to your appointment. The first time you are a no call/no show, you will receive a verbal warning of our feeds. The second no call/no show, you will be charged $25.00 to your next grooming appointment. After the third no call/no show, you will be required to prepay for all of your future appointments, and will be charged the price of the groom.

 

Satisfaction:

Your satisfaction is important to us! If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick up your pet. If, for some reason, you bring your pet home and notice something you want changed, please notify us within 48hours and we will schedule your pet to come back in for adjustments with no extra cost. Any notifications after 48 hours will require another paid visit. Understand that all dogs handle grooming differently. Certain situations can cause your pet to behave different for grooming, whether it is a different groomer/bather, bad day, underlying pain, weather, etc. We want your pet to have a great experience with the services we provide and will do what we can to ensure that happens. Every effort will be taken to make sure your pet gets groomed as safely and carefully as possible. Unfortunately, accidents DO happen. Dogs are licking, scratching, jumping, and overall wiggly creatures. If there is a severe mishap we will contact you immediately, but will take the necessary measures to get your pet the medical attention he/she requires.