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Posted By :    Shanna
Posted :    9/17/2016
Comments :    After a very frustrating round of taking my dog to two other vets and finding his broken foot diagnosis was entirely missed the first time and not properly managed the second time, I took my dog here on short notice for a third opinion. The care was outstanding and I very much appreciate veterinarians who are extremely competent and caring in their field and who are willing to consult each other on difficult cases where one may have more experience than another. The front end staff are also incredibly sweet and helpful, thank you ladies! Thank you Dr. Melissa and Whitefish animal hospital for doing all the right things! My pets will continue on as your patients!
What did your pet come in for? :    Broken toes
Please describe the quality of care :    Excellent
Customer service :    Excellent
Overall satisfaction :    Very!!!

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Posted By :    Ray & Kim Riel  (kgfoods@yahoo.com)
Posted :    7/23/2016
Comments :    We recently brought our pug, Duke, to the Whitefish Animal Hospital for an exam for a back injury. He was not a patient there, but we were not pleased with the vet he was seeing. They took him in immediately and gave him all of there attention. What we didn't realize was that he also had a brain injury. (By the way, the nearest MRI for an animal is 6 hours away!) It was too late for our little guy. We lost him 2 weeks after the initial fall. Dr. Jim and his staff were so loving and comforting. Even though they had just met us. I will always be grateful for being there for us and our little Duke.
What did your pet come in for? :    Back injury
Please describe the quality of care :    Very thorough exam and care
Customer service :    Dr. Jim, Dr. Melissa & the staff were very comforting in our time of need
Overall satisfaction :    5 Stars

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Posted By :    Ashley E McGuire
Posted :    6/20/2016
Comments :    I have been coming to WFAH since 2003 & I cannot say enough wonderful things about the entire staff! They are an amazing group of compassionate and incredibly skilled people that I am fortunate to have in my corner. I am so grateful for all of the services they provide- from excellent veterinary care to emotional support from all members of the team. A special thank you to Dr. Jim Thompson for his genuine care, concern, and generosity. I have and will continue to refer everyone to Whitefish Animal Hospital. With so much gratitude!
What did your pet come in for? :    Years worth of visits with multiple pets, including regular check-ups; TPLO; severe break of the tib
Please describe the quality of care :    Excellent
Customer service :    Excellent
Overall satisfaction :    Excellent

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Posted By :    Ashley E McGuire
Posted :    6/20/2016
Comments :    in 2003. I cannot say enough wonderful things about the entire staff! They are an amazing group of compassionate and incredibly skilled people that I am fortunate to have in my corner. I am so grateful for all of the services they provide- from excellent veterinary care to emotional support from all members of the team. A special thank you to Dr. Jim Thompson for his genuine care, concern, and generosity. I have and will continue to refer everyone to Whitefish Animal Hospital. Most Sincerely, Ashley McGuire
What did your pet come in for? :    Years worth of visits with multiple pets, including regular check-ups; TPLO; severe break of the tib
Please describe the quality of care :    Excellent
Customer service :    Excellent
Overall satisfaction :    Excellent

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Posted By :    jennifer mcmillian kramer  (jennifermcmillian007@hotmail.com)
Posted :    8/15/2015
Comments :    Thank you Dr. Jim and staff. I will clean Bird's teeth every Sunday. Love the quality of the care we receive when we come each summer to Whitefish from Texas. Thanks to you and your wonderful staff!
What did your pet come in for? :    teeth cleaning
Please describe the quality of care :    excellent
Customer service :    awesome
Overall satisfaction :    great

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Posted By :    Elizabeth Doty  (elizabethadoty@gmail.com)
Posted :    6/22/2015
Comments :    It was a heartbreaking decision to be made suddenly, and Dr. Jim and staff were so very gentle and understand with both me and my Vizsla. Great dignity in his passing, and compassion for me at losing him.
What did your pet come in for? :    Sudden diagnosis of life-ending condition
Please describe the quality of care :    Gentle, kind, compassionate to me and the dog
Customer service :    Always the best
Overall satisfaction :    It doesn't get better

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Posted By :    Jim & Pat
Posted :    8/26/2014
Comments :    Great staff. Dr Joni is the best vet I've ever taken a pet to. She is superb with our house bunny, and very compassionate.
What did your pet come in for? :    Urgency - Abscess
Please describe the quality of care :    Outstanding
Customer service :    Excellent
Overall satisfaction :    Perfect

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Posted By :    Elizabeth A. Doty  (elizabethadoty@gmail.com)
Posted :    7/26/2014
Comments :    Dr. Jim is the best vet ever. Listens to my wishes for my dog, gives the best care, would recommend him (and the other staff) to anyone, and I do, when asked.
What did your pet come in for? :    Cysts, annual under-anesthesia exam, extreme fear of thunder/lightening/fireworks
Please describe the quality of care :    Absolutely outstanding
Customer service :    That's how I originally chose WAH: the staff are the best
Overall satisfaction :    Couldn't be better

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Posted By :    Tiffany Smith
Posted :    12/6/2013
Comments :    My 3 year old lab had a sudden allergic reaction causing his right eye to swell up like a balloon! We could not figure out how or why I wanted to cry not knowing what to do, and at the time not having any extra cash due to unforeseen circumstances. They were helpful referring me to the Animal Shelter who carry "coupons" for lack of a better term, that allow your pet to be seen free of charge to you. We brought him in the staff were kind and the doc was very informative on how and when it might clear up. I was very satisfied with the care my dog received here and I would recommend this hospital to anyone with a pet, be it for a yearly exam, or an emergency. I plan to return for any and all care for my pup. Thanks WFAH We're so grateful for all your help.
What did your pet come in for? :    Allergic Reaction/Emergency
Please describe the quality of care :    Amazing!!
Customer service :    Superb.
Overall satisfaction :    So Satisfied I could cry

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Posted By :    Linda Elliott
Posted :    4/4/2013
Comments :    Dr. Jim, Dr. Joanie, all the techs & the receptionists - Thank you so much for taking such good care of our Abby Sue. We are very fortunate to have such talented and caring people in our community!!
What did your pet come in for? :    Double TPLO Surgery
Please describe the quality of care :    Excellent
Customer service :    Excellent
Overall satisfaction :    Couldn't be more satisfied!!

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Posted By :    RANDY J HARKINS  (rjharkins@gmail.com)
Posted :    9/23/2012
What did your pet come in for? :    Annual Visit
Please describe the quality of care :    Most thorough exams ever!
Customer service :    Great staff, front desk always very welcoming!
Overall satisfaction :    So happy you are my Vet for my 3 Dogs

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Posted By :    Patty Frey  (crashpt2001@hotmail.co,)
Posted :    4/15/2011
Comments :    Thank you so much for once again during a emergency you were there with a warm heart and open hands. After all the years of treating my pets..you never miss a lick..always right on..Your staff hats off ladies your the best..and so blessed to have a wonderful BOSS..
What did your pet come in for? :    emergency
Please describe the quality of care :    Excellent
Customer service :    Excellent
Overall satisfaction :    *****

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Posted By :    Sally Herche
Posted :    1/28/2009
Comments :    I am new to the area and heard wonderful things about the hospital and staff. I will definitely recommend anyone I know to come to you guys! Thank you for all the hard work and dedication to the animals of the valley.
What did your pet come in for? :    Teeth cleaning
Please describe the quality of care :    Extremely thorough, knowledgeable doctors and staff, state of the art medicine/machines
Customer service :    Excellent- kind, caring, compassionate doctors and staff, took time to answer all my questions, call
Overall satisfaction :    Very Satisfied-never had this kind of service at my last vet

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Posted By :    katie westholm
Posted :    12/17/2008
Comments :    your staff was very caring and knowledgable when it came to my dog - i am as sastified as i could be (so is he!). thank you very much.
What did your pet come in for? :    sick
Please describe the quality of care :    excellent
Customer service :    excellent
Overall satisfaction :    very pleased

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Posted By :    Jim and Marie Pickard
Posted :    2/25/2008
Comments :    February '08 It was a fun surprise to walk into the waiting room and find that Cinnamon and Vanilla were "Dogs of the Day." They even got their picture taken and were in the frame before we left. All of you come up with ways to make the owners feel good and welcomed, and the dogs tenderly cared for. Jim and I would like for you to know that your efforts are appreciated and your creativity enjoyed to the max. The "Dog of the Day" treat bags were an additional surprise. The treats were gone before we left the parking area. We are using the pens daily. The shampoo will be used with gratfulness this spring and summer. The "pet-inside" window tag to inform firefighters of pets inside is a wonderful idea! We filled them out immediately and have them displayed on both sides of the house. Upon our arrival home after the holidays, we had another pleasure--the Christmas card and brownies. Three of the brownies never made it out of the room we were in! Jim had two! The rest didn't last much longer. What a happy surprise! Thank you so much. Your constant kindness to ALL of your pet clients and their owners is appreciated beyond what you might realize. Every one of you are cheerful, encouraging, kind, fun, personable, caring, helpful, understanding and professional. We have owned dogs for 40 years, in 11 states, and there has never been an animal hospital and staff that can match your quality of care and high-class staff. You are the BEST! Again, we both thank you with sincerity and gratefulness.

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